File A Complaint

Tri-State Medical Complaint Policy

6392 Hwy 51

Pope, MS 38658

Phone: (662) 267-3112

Fax: (662) 267-3289

Email: tri-statemedicalsupplyllc@outlook.com

Patients/clients and caregivers have the right to have all complaints heard, investigated and whenever possible, resolved.   
 

Tri-State Medical Supply LLC promotes open communication between patients/parents/guardians and staff. The Company respects both the patients’ rights and the need for effective communication.  
 

Patients/clients are free to voice complaints or grievances regarding policies or services and recommend changes without coercion, discrimination, reprisal or unreasonable interruption of services. The complaint process includes intake, investigation, corrective action as applicable, complaint resolution, and follow-up.  
 

Patients receive required documentation about The Company’s complaint-resolution process within their intake documentation.  
 

Tri-State Medical Supply LLC receives, investigates and responds to complaints and recommendations received from patients/clients. Upon admission, Tri-State Medical Supply LLC provides oral and/or written notification of its complaint-resolution process and other resources for registering complaints. The patient’s/customer’s record must document all communication, signed and dated by a staff member.  
 

A patient/client may file a complaint or grievance by calling customer service at 1-662-267-3112. The complaint may also be submitted in writing to the Company at Tri-State Medical Supply LLC office at: 6392 Hwy 51 N. Pope, MS 38658.  Also you can go to our website at www.tri-statemedical.com and click the “file a complaint” link at the bottom of the main page.
 

The complainant will be notified within 5 business days of receipt that the complaint has been received and is being investigated. The Company will initiate an investigation by interviewing staff involved, reviewing delivery van logs, checking patient’s file including delivery slips and other documentations. If necessary, the patient and/or caregiver will be contacted for more information. If collateral sources are to be contacted for information, the patient will be notified and information release forms will be obtained. Within 14 business days, a written response of the outcome of such investigation for the complaint resolution will be sent to the patient.  
 

A complete report of the initial complaint and subsequent investigation and resolution is to be kept by the Compliance Manager in a secure file, and a summary is documented in the patient’s file.